Blackboard Connect Notification System


The Blackboard Connect service allows Temple City officials to contact residents and businesses with general outreach messages or time-sensitive messages with critical information such as severe weather, unexpected road closures, missing persons, and evacuations of buildings or neighborhoods.  You will receive messages wherever you specify, such as your home, mobile or business phones, email address, text messages and more.  You pick where, you pick how.  The Blackboard Connect service supplements other communication plans and augments public safety/first responder services.

Please accept our invitation to participate in this great service. We know that your personal information is important, and rest assured that Blackboard Connect will not share it with anyone. If you would like to sign up, click the Blackboard Connect image above to create a MyConnect account.

NOTICE: Temple City will not volunteer any contact information you provide here, however the information you give or the City has acquired about you from public sources has been determined by the California State Supreme Court to be public information subject to disclosure through the California Public Records Act.  Please keep this in mind before you submit personal contact information to the City.

You may opt out of the city’s database at any time!

Frequently Asked Questions

What is the Blackboard Connect service?
The Blackboard Connect service allows authorized civic leaders to create and disseminate community or time-sensitive messages to every person stored in the notification database.  With the Blackboard Connect service, authorized users can send thousands of messages in minutes.  Only authorized officials are allowed access to the system.

How does the service work?
Authorized officials record a message that is then delivered quickly to individuals in the notification database.

What types of messages will be sent using the service?
Outreach messages and any message regarding the safety or welfare of our community would be disseminated using the Blackboard Connect service.

Examples of outreach messages would include information about community events or meetings, general city information or any other non-emergent message.

Examples emergency messages would include severe weather warnings and updates, hazardous traffic or road conditions, missing persons, evacuations of buildings or neighborhoods, and any other situation that could impact the safety, property, or welfare of our citizens.

Does the Blackboard Connect service replace other systems that have been used to provide time-sensitive information to residents?
This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.

The call-in emergency information line (626) 285-8147, which is activated during an emergency situation, will be available to provide additional information.  Also, the city’s web site along with social media, TV, and radio broadcasts may provide important announcements - depending on the extent and type of emergency.

Is my telephone number included in the notification database?
It is our intention and hope that every residence, business, and commercial facility in our community be included in the notification database.  For businesses, we only store one main phone number.  For residents, we may have more than one number that belongs to you in the database.  Additionally, you may create a MyConnect account to add a secondary number into our database for priority calling.

May I use a cell phone as my notification database listing?
Yes, we can accept cell phone numbers in the database and encourage you to register your number when you create a MyConnect account.

What precautions are being taken to protect personal information?
Blackboard Connect, Inc. takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party.    From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. Blackboard Connect, Inc. only utilizes secure transmissions with its customers. No confidential information is ever transmitted between Blackboard Connect, Inc. and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL.  Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel.  All data is encrypted prior to being placed on tape for offsite storage. Blackboard Connect, Inc. also retains an external, independent security firm to perform annual security audits.

Will there be a way to positively identify incoming calls which are made by the city using the system?
The caller-ID number for calls generated by the Blackboard Connect service will be the same as the City’s emergency information number; (626) 285-8147.

Will the Blackboard Connect service work if I have a call screening system on my phone?
There are several varieties of call screening devices which use differing protocols for screening.  In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our City’s telephone number to pass through.  We may conduct periodic tests to assure that messages are being delivered to numbers in the notification database.

If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
For non-residents or owners who reside out of our city, you may create an account using your rental property address and your home or cell phone number.  In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business.  Please contact our Public Safety Division at (626) 285-2171, ext. 4342 for more information.

If I have provided more than one phone number, when will they be called?
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

My primary phone or my second listing is a cell phone with a non-local area code.  Will the Blackboard Connect service call numbers outside the area?
Yes.  The area code does not impact whether or not a call is made.

How does the Blackboard Connect system respond to busy signals or no-answer situations?
For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for No-answer and Call-waiting.  If the phone is answered by a message recorder, the message will be left on the answering device.  If, after several attempts the call does not successfully go through, the system will stop attempting to call.

I am receiving city notification calls at my fax or my secondary phone line.  Can I switch to have the system call my primary phone number?
Yes. Please create a MyConnect account by clicking on the Blackboard Connect image above.  Once a MyConnect account is created you can manage your contact modes.

I was not able to listen to the entire call.  Is there a way to repeat the message?
Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

I answer the phone but the message repeats. It then hangs up, calls back, and the same thing happens again.   How can I hear the entire message?
Repeating or looping of messages happens when the system detects excessive noise in the background.  This can be caused by loud radio/television volumes, people talking, or busy traffic noise.  When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.